Lastminute.com Reviews

Worst travel company ever. Very unhelpful and I was charged a fee when the airlines cancelled my booking. Different information given on the phone and in emails. Will never use again!

Such a useful app!! I had to travel at short notice, this app fully saved me and helped me find a surprisingly lovely &conveniently located hotel to stay at. I am so very grateful! Thank You!!

They have terrible customer service and do not help anyone. I booked through these lot and flight time changed. They offered me a particular time but gave me something completely different. So I complained and they did nothing. Never going through these. I should give 0 stars but not an option.

Got the same problem as everyone else I read about here. Booking made online for a flight only. After paying the monies lastminute.com are saying the booking is not confirmed yet with the airline. So they sold a flight with a price they can't instantly fill. Payment should only be taken if a flight is given instantly. As others have said you just get fobbed off to 'wait' a little longer.

I'm requesting a chargeback from my credit card company.

PLEASE BE VERY CAREFUL USING THIS COMPANY
I had booked a return flight with Lastminute.com and the flight coming back was cancelled. I called to be told to contact the airline directly, who in turn said i have to deal with the third party. Basically Lastminute.com have resorted to lying and claiming my flight actually departed and worse still that I had made a call to the airline at a random time which invalidated my refund. I am currently £240 out of pocket and unlikely to ever see my original flight refund. I strongly suggest booking directly with an airline to save yourself an enormous amount of stress and wasted emails, chats and emails. I'm sure it may cost a little extra but this company is just the worst, how they still trade is beyond all my comprehension.

Changed my flight, then tried to charge me £120 quid for adding extra luggage, was incredibly hostile when I said I would cancel the whole thing, really digging into the fact I wouldn't get a refund, basically saying "looks like you're f***** lol", then I checked the airline directly and it was £30 quid to add with them.

Totally get why customer service teams might be stressed and dealing with a lot of hostile people right now but they really did not give a sh**, and seemed to actively be enjoying telling me I had to pay the extra £100 quid when I really didn't.

Ultimately just a completely pointless middleman when booking a holiday, in fact I'd say they were worse than a pointless middleman because they were actively making the booking process worse and more stressful.

Other than that they were sound.

The worse customer service!! they ran away with my money eventhough it was their fault ! £2k gone like that! They said they will rebook or refund me but they didnt do any of it! they cut my calls and lied all the way!

Only focused on bookings, once made you are without any support! everything is obscure from the lack of email address for sending messages to their incomplete information when writing in their chats. I also called in different time of days and it always says that their lines are more than busy and after 3 minutes I get disconnected. I don't recommend them for anyone!

The worst customer service I ever experienced in my life. After working hard all year just want to go away for a peaceful week they make my life hell calling 100 x to talk to the manager about my Flight that has been cancelled. They don't care they have a very rude customer service, and I've been calling customer service for more than 20 times each person says different things and never ever I couldn't go through to the manager and sort out my problem with them and I believe this company is the thief

We booked sea view room in Hurghada , Egypt at 5 star hotel with Lastminute.com and when we reached the hotel in the middle of the night, our room was standard room. It was a mistake from Lastminute.com . Very disappointing holiday. The standard room had lots of issues- toilet/sink leak, fridge not working, faulty safe etc. We wasted entire next day with repair work in our room.
WILL NOT RECOMMEND LASTMINUTE.COM OR THIS PARTICULAR HOTEL

I was under no allusions when booking this hotel. I knew it was a going concern. It’s currently run by a skeleton crew doing the bare minimum.

It’s clean and tidy. Yes paint is flaking off the outside and it has seen better the days. The bed in the room was hard but comfortable. And shower and basin and toilet all worked well with hot and cold water. The breakfast was of a good standard and very tasty. And the view was amazing and worth it. However would have liked the choice of an early breakfast at 7am as I was running in a race at 9am. Even if that was just cereal.

The bad points

Random signs everywhere saying how things were closed and not working. No food in restaurant, but I knew that. The Leisure centre was open but the pool was not headed and too cold to swim. This may have been mentioned but I missed it, I was disappointed as the pool was the selling point for me booking here. The sea was warmer. Same with all the plumbing, steam room was closed, sauna however worked! Outside pool empty of watt and closed. Cars abandoned everywhere rather than in the car park.

The notices up everywhere where standard print at home signs. Nothing from an official hotel point of view with no logo. There was no information booklet in the rooms.

Standard room price for sea view was £109. I added on breakfast. Personally I think it was worth closer to £50-90. But location location location. So I’m not going to complain about the price. But I will score it according so others know what to expect.

Terrible company, never book with this company. Total rip off and no customer service. No matter how cheap don't go near them. The stress caused isn't worth it.

Be Careful !!!
They offer very cheap prices!!!

At the last minute, when you add your Credit Card Details prior to Submit your purchase they change the price without warning you!!!

Cancelled my holiday the day before, now trying not to refund me…

Booked my trip including hotel and flights with them. My flight was cancelled whilst sat at Flybe boarding gate and was stranded in Amsterdam airport for 19 hours where they lost my baggage - no help offered by lastminute who I booked it through - just told I had to sort it out myself with Flybe